Pay for your team’s seats — never for your customers, your partners, or your AI agents.
The whole product at small-team limits. Free forever.
No credit card required
Growing teams: more seats and AI credits, SMS and live chat included.
Billed per workspace
Everything on: enterprise identity, long retention, white-label branding.
Billed per workspace
| Feature | Starter | Team | Business |
|---|---|---|---|
| Collaboration | |||
| Team seats | 10 | 50 | 250 |
| Customers & external collaborators | Free, unlimited | Free, unlimited | Free, unlimited |
| Channels, threads, DMs, huddles | ✓ | ✓ | ✓ |
| Posts, polls & guided flows | ✓ | ✓ | ✓ |
| Elly AI | |||
| AI credits per month | 500 | 1,000 | 3,000 |
| Grounded assistants & approval-gated actions | ✓ | ✓ | ✓ |
| Bring your own AI key | — | ✓ | ✓ |
| Customer channels | |||
| Customer portal | ✓ | ✓ | ✓ |
| Live chat widget | — | ✓ | ✓ |
| Two-way SMS & MMS | — | ✓ | ✓ |
| SMS campaigns (drips & blasts) | — | — | ✓ |
| Security & administration | |||
| MFA & role-based access | ✓ | ✓ | ✓ |
| Custom roles | ✓ | ✓ | ✓ |
| SSO (OIDC) & SCIM | — | — | ✓ |
| White-label branding | — | — | ✓ |
| Message retention | 365 days | 365 days | 730 days |
| Platform | |||
| REST API, webhooks & MCP | ✓ | ✓ | ✓ |
| API rate limit | 600 req/min | 600 req/min | 1,200 req/min |
| File storage | 50 GB | 50 GB | 50 GB |
Your knowledge stays yours. Elly AI answers from the documents you upload into your own workspace, customer-facing assistants are isolated from internal material, and every AI-authored message is visibly labeled. You can also bring your own AI provider key on paid plans.
No — never. Customers, external collaborators in shared channels, and AI agents are all seat-exempt. You only pay for your internal team members.
Credits meter AI usage with a hard cap by default, so there are no surprise bills. You can raise the cap, upgrade your plan, or connect your own AI key.
Yes. Upgrades take effect immediately; downgrades apply at the end of the billing period. Your data remains exportable at every tier.
SMS and MMS conversations run through your connected messaging provider. Elly includes the tooling — numbers, templates, campaigns, and automatic STOP/HELP compliance — on Team and Business plans.
The Starter plan is free forever and includes the whole core product, so you can evaluate as long as you like. For a guided evaluation of Team or Business, contact us — we’ll set you up.
Ten seats, unlimited customers, and Elly AI — at exactly $0.