Everything in one workspace

Six products’ worth of features.
One login.

Team messaging, AI assistance, live chat, texting, customer portals, and a developer platform — built together, so they actually work together.

Team messaging

A workspace your team will actually love

Ten channel types cover everything from private team rooms to announcement channels to public web chat. Threads keep discussions focused; search finds anything — and only what you’re allowed to see.

  • Channels, sub-channels, DMs, and group conversations
  • Rich composer: formatting, code blocks, drafts, and slash commands
  • Voice and video messages with waveforms and previews
  • Huddles with screen share for when typing isn’t enough
  • Cross-organization shared channels — external partners, no extra seats
#design-reviews · thread
PB
Priya Bhatt 2:12 PM
New onboarding flow is up — poll below, vote by EOD 👇
Which welcome screen?
Option A · 8
Option B · 3
👍 6 🎉 4 12 replies
from:priya has:file
Search that speaks your language

Scheduled messages

Write now, send at 9 AM — with /later or the scheduler.

Message templates

Reusable answers with variables your whole team shares.

Message translation

Read any message in your language, one click.

Published posts

Long-form announcements that live beside the conversation.

Conversation tags

One tag set across chat, SMS, live chat, and WhatsApp.

Internal-only notes

Flag a message internal — customers never see it, guaranteed server-side.

Elly AI

Not another AI sidebar. A teammate with guardrails.

Elly AI lives inside your channels as a real member. It answers from your company’s own knowledge, drafts and summarizes on demand, and when it wants to do something — a human approves first, every time.

  • Assistants grounded on your uploaded docs, PDFs, and knowledge base
  • /summarize any thread; Ask-AI straight from search
  • Compose assist with preview — you always send, never the machine
  • Approval queue for every agent action — propose, approve, execute
  • Metered AI credits with hard caps — or bring your own AI key
Agent approval queue
Elly AI proposes: Create channel #q4-renewals and invite 4 members
Approve Reject
Approved by Jordan · Send renewal reminder to Acme Co — executed 2:41 PM
Grounded answer · “Our refund window is 30 days” — source: refund-policy.pdf, p.2
AI-labeled, always
Every AI message carries a visible AI badge
Live chat

Turn your website into a conversation

A 6KB loader drops a beautiful, brandable chat widget on any site. Watch visitors arrive in real time, greet them proactively, and let Elly AI take the first shift — with an honest hand-off to your team when it matters.

  • Visual widget builder with live preview and install health check
  • Real-time traffic monitor: location, referrer, pages, visit history
  • Queues, business hours, canned responses, and leave-a-message
  • SLA policies, CSAT surveys, macros, and automation rules
  • Proactive outreach — invite the right visitor at the right moment
👋 Hi there

We usually reply in a few minutes.

Welcome to Elly! Want a quick tour, or do you have a question?
How does pricing work for customers?
Customers are always free — you only pay for team seats. Want me to connect you with the team?
Type your message…
6KB loader
Your Lighthouse score won’t notice
SMS & WhatsApp

Text like a business. Reply like a human.

Two-way SMS, MMS, and WhatsApp Business conversations land in the same inbox as everything else — with templates, scheduling, drip campaigns, and compliance built in from day one.

  • Number provisioning, assignment, and per-conversation notes
  • Automatic STOP / START / HELP keyword handling, server-side
  • Drip campaigns that stop the moment a customer replies
  • Blast sends with confirmation gates and throttled delivery
  • WhatsApp templates and the 24-hour service window, handled for you
SMS · +1 (818) ···-6123
Hi Maya, this is Elly. Your onboarding call is confirmed for tomorrow at 9:00 AM. Reply STOP to unsubscribe.
Perfect, see you then!
🎉 Great — calendar invite sent. Reply HELP anytime for assistance.
STOP → unsubscribed automatically · HELP → assistance
Same inbox
SMS, WhatsApp & chat, one queue
Developer platform

Built API-first. Agent-native from day one.

Every feature in the app is a documented, versioned endpoint — so anything you can click, you can automate. Connect AI tools over MCP, or install integrations from the marketplace.

  • REST API with scoped keys, rate limits, rotation, and request logs
  • OAuth 2.0 with consent screens for third-party apps
  • Native MCP server — your workspace, available to any AI client
  • Webhooks with HMAC signatures, retries, dead-letter, and replay
  • Integration marketplace — install any MCP server as an integration
POST /api/v1/messages
curl -X POST https://app.elly.chat/api/v1/messages \
  -H "Authorization: Bearer elly_sk_…" \
  -d '{
    "channel_id": "ch_9f2…",
    "content": "Deploy finished ✅"
  }'

→ 201 Created · delivered in real time
Security & administration

Enterprise controls, minus the enterprise pain

Identity, governance, and data lifecycle — managed from one admin console.

Single sign-on

OIDC SSO with just-in-time provisioning and enforced-SSO mode.

SCIM provisioning

Okta and Entra-compatible user lifecycle — deactivation cuts sessions instantly.

MFA enforcement

TOTP with recovery codes; require it workspace-wide with one switch.

Custom roles

21 built-in roles plus your own, with per-channel overrides.

Audit & eDiscovery

Full audit explorer, retention per data class, legal hold, custody exports.

White-label portals

Your logo, your colors, your domain — customers never see ours.

See every feature in your own workspace.

The free Starter plan is the whole product at small-team limits. No credit card, no clock.