Elly’s architecture makes one promise: every message arrives, every tenant is isolated, and every AI action is accountable. Scroll to see how.
Internal channels, customer portal threads, live chat sessions, SMS, and WhatsApp aren’t separate products stitched together — they’re nodes on the same graph. Escalate a customer chat into an internal channel with one click, transcript and all. No copy-paste, no context lost.
Every tenant’s rows are locked behind row-level security in the database itself — the wall exists even if the application makes a mistake. One authorization service checks every REST call, socket event, and AI tool. And every single build runs hundreds of cross-tenant attack probes; if one leaks, the build fails.
Every message gets a gap-free sequence number per channel. Your laptop sleeps, your phone drops to one bar, the Wi-Fi hiccups — on reconnect, clients replay exactly what they missed and dedupe anything sent twice. Zero lost, zero duplicated, verified with chaos-reconnect drills.
Upload your docs and policies; Elly AI answers from them — with audience isolation, so customer-facing assistants can never read internal material. Drafts are labeled, actions require human approval, and usage is metered with hard caps. Bring your own AI key whenever you prefer.
Customer portals resolve by hostname: give Elly one brand color and a logo, and a full accessible theme is generated — light and dark — served on your own custom domain with managed certificates. Your customers see your brand, never ours.
Sign up, name your workspace, and invite your team. Channels, roles, and sensible defaults are ready out of the box.
Drop the live-chat widget on your site, connect a phone number for SMS, and open a branded portal for your customers.
Upload your docs and policies. Elly AI starts answering from your knowledge — with your team approving anything it wants to do.
Or ask us anything — a human replies, promise.